Abbi Glines

Abbi Glines

On Posted on by Abbi Glines to book release, Boys South of The Mason Dixon Series, Online Store, paperback, Product, signed books, signed copies, Signed copy

New Store Hours & Brothers Paperback!

Coming Monday – new store hours and signed copies of Brothers South of the Mason Dixon!

First, the summary:
  • March 5 – April 15 – We will be taking orders for signed paperback copies of Abbi’s self-published books – including Brothers South of the Mason Dixon.
  • April 3 – April 9 – We will be taking orders for return postage so readers can send in As She Fades to be signed by Abbi. We will provide further details at a later date. Please also note our shipping policies.
  • We will hold all orders while the store is open and processed the week of April 16 – April 20.
  • The store will close at midnight on April 15 and remain closed until the next announcement.

A message from Monica Peak – Abbi’s Assistant and Store Manager

To focus on the essential products and to provide the best customer service possible, we have made changes to the way the store will operate.
  1. WE WILL ONLY SELL ABBI’S SIGNED SELF-PUBLISHED BOOKS
    • The shelves were wiped clean by our massive clearance sale at the end of 2017, so we no longer have t-shirts, candles, or other products for sale.
    • While we know many of you love the shirts and other swag we have produced over the years; we feel it is time to focus more on Abbi’s books.
    • Occasionally, we may offer a shirt for sale as limited time offers.
  2. THE STORE WILL BE OPEN FOR LIMITED TIMES WITH LIMITED QUANTITIES
    • Usually following each book release, we will open the store for a limited time. It will typically be about three (3) weeks, but the first opening is six (6) weeks to cover the As She Fades release as well.
    • Dates for the store opening and closing will be announced on Abbi’s website, Facebook, Instagram, and Twitter.
    • All of Abbi’s self-published paperback books will be signed and available for purchase.
    • Following a published book release, return postage will also be available for purchase. This offer will allow readers to send in the recently released, published book for signing. We will provide further details in each announcement.
    • We will hold all orders while the store is open and process them together the week after the store closes.
      • If you select two-day, overnight, or express shipping, this will not ensure that you receive the package within that time frame.
  3. CUSTOMER SERVICE IS OUR TOP PRIORITY, BUT THERE ARE LIMITS TO WHAT WE CAN PROVIDE 
    • First-class shipping is the cheapest rate available. However, it does not include insurance on your shipment.
      • First-class shipments lost in the mail, damaged, marked undeliverable, returned to sender, or not received cannot be reimbursed.
      • Choosing this shipment method is at your own risk.
    • USPS Priority shipping includes tracking and insurance to a certain amount.
      • Please make sure your purchase is within the limits of the insurance. If it is not, please purchase additional insurance to cover your shipment.
      • Once we print the label for your purchase, you will receive an email with the tracking number. Please hold on to that email in case there are any issues with your shipment.
      • Contact the United States Postal Service with your tracking number to file a claim on the insurance if your shipment is lost, stolen, damaged, marked as undeliverable, returned to sender, etc. Once you have worked out the issue with USPS, you can make your purchase with us again.
    • Federal Express (FedEx) works similarly to Priority Shipping with USPS. However, FedEx can be cheaper in some scenarios.
      • Please check the limits of the insurance for the service you select and make sure your purchase is within those limits. If it is not, please purchase additional insurance to cover your shipment.
      • Once we print the label for your purchase, you will receive an email with the tracking number. Please hold on to that email in case there are any issues with your shipment.
      • Contact FedEx with your tracking number to file a claim on the insurance if your shipment is lost, stolen, damaged, marked as undeliverable, returned to sender, etc. Once you have worked out the issue with FedEx, you can make your purchase with us again.
    • If we have made an error with your order, we are more than happy to correct our mistakes. However, we cannot continue to absorb the costly time and expense of shipping errors made on the part of the shipping providers since that is the purpose of the insurance.
Abbi and I would like to thank you all for your faithfulness and your patience as we have worked through many changes in the past several years. I would also like to personally apologize, as the store manager, for the mistakes and lack of timely responses to issues in the store. I desire to operate efficiently and to provide customer service with excellence; it is, for this reason, we are making changes. A great deal of time and thought have gone into working on this new process, but I am sure tweaks will be necessary once implemented. I ask for your continued patience and understanding as we work through any adjustments needed. We are excited about what’s coming in 2018 and look forward to serving you.